Your business is well cared for, with around-the-clock technical support via phone, pager, web chat, email and Support web resources.

Our formalized technical support process assures prompt, appropriate and consistent attention to every request. Each issue is documented and tracked via HEAT, our support database. This information is available on demand to LAN support managers and staff, software developers, trainers, documentation writers, product managers, and executive management. Because the better educated we are to the challenges of your business, the better we can give you what you need to survive and thrive.

Like everyone in the company, your LAN support analyst receives extensive, hands-on training in VIERO® solutions. And that's just the beginning. They also receive instruction in industry best practices, troubleshooting techniques, escalation processes, and world class customer service skills.

The responsibilities of LAN support analysts extend far beyond helping your staff receive the full benefits offered by our software tools. They are also intimately involved in the development of the very products they support. As members of our product development teams, they work shoulder-to-shoulder with software developers, quality assurance analysts, and product management staff. This gives them the unique capability of bringing your perspective to the product development table from inception through release.